OMEGACARPARTS · YOUR RIGHTS, GUARANTEE & RETURNS
Your legal rights first — and 90 days of ours on top
As a consumer in the EU you have two rights that do not depend on us: a guarantee that the part conforms to the contract, and 14 days to change your mind. Our own 90-day commercial guarantee is voluntary and comes on top — it never replaces or limits what the law gives you.
1 · Legal guarantee of conformity
Under Directive (EU) 2019/771 the seller is liable when the goods do not conform to the contract — for example when the part does not match the description, the OE number or the stated condition, or does not work as a part of that type should. That liability is ours, not the dismantler’s: we sell to you in our own name.
The liability period for the used goods we sell is two years from delivery. We have not agreed any shorter period with you, so the full two years apply. During the first year a lack of conformity that appears is presumed to have existed at delivery — you do not have to prove it.
Your remedies follow the order the law provides: repair or replacement first, then a proportionate price reduction or termination of the contract with a refund. Reporting a defect costs you nothing — in conformity cases we pay the return shipping.
2 · Our voluntary 90-day commercial guarantee
This commercial guarantee is given in addition to your statutory rights. It does not replace them, does not limit them and does not shorten any legal period. Where the law gives you more than this guarantee, the law applies.
Commercial guarantee at a glance
| Coverage | Fit and function of the part as described |
| Period | 90 days from delivery (statutory liability: 2 years) |
| Condition disclosed | Used – Checked or Refurbished, on every listing |
| Return shipping | Faulty or not as described — we pay. Withdrawal within 14 days — you pay the direct return cost. |
| Outcome | Full refund or replacement after inspection |
| Not covered | Damage from improper installation or disassembly (your statutory rights are unaffected) |
1 · Tell us
Contact us with your order number and the part's OE number. For a withdrawal that is within 14 days of delivery; for the commercial guarantee within 90 days; for a lack of conformity within the statutory period.
2 · Send it back
Ship the part back by tracked courier from any EU country. We'll guide you through it. Who pays: we do for a faulty or misdescribed part, you do for a withdrawal.
3 · Refund or replace
We refund in full or send a replacement. For a withdrawal the refund is made no later than 14 days after we receive the part back or you prove that you sent it.
3 · 14-day right of withdrawal
Under Directive 2011/83/EU you may withdraw from a distance contract within 14 days without giving any reason. The period runs from the day you, or a third party you name other than the carrier, take physical possession of the goods; if an order is delivered in several parts, from the last part.
To withdraw, tell us in a clear statement — by e-mail or by post to the address below. You may use the model withdrawal form below, but you do not have to. Sending the notice before the 14 days are up is enough.
After withdrawing, send the part back without undue delay and in any event within 14 days of telling us. We refund all payments received from you, including the standard outbound delivery cost, no later than 14 days after we receive the part back or you provide proof that you sent it — using the same payment method you used, at no charge to you.
You bear the direct cost of returning the goods when you withdraw. Car parts are bulky and heavy, so this cost can be significant — ask us for an estimate before you send anything. You are liable only for any diminished value of the part resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. If the part is faulty or not as described, this paragraph does not apply and we pay the return.
Model withdrawal form (Annex I(B), Directive 2011/83/EU)
(complete and return this form only if you wish to withdraw from the contract)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.